Consultation Terms & Conditions
SERVICES AND DELIVERABLES
The services and deliverables referred to in these terms include:
- Initial consultation of up to one hour via Zoom, Skype or phone
- First follow-up consultation of up to 45 minutes within 60 days of initial consultation
- Thereafter, follow-up consultation of up to 45 minutes; 25 minutes; or 10 minutes as required
- Summary emails and handouts
- Scripts, referral letters or formal correspondence
- Product sales
If any services or deliverables outside the scope of the above are required, they will be quoted separately at our hourly rate of $300.
The nature of the services we provide means that we are unable to guarantee particular results, and any examples of services provided to other clients is a representation of potential results only. Any results achieved through your participation in the services will vary depending on a range of factors beyond our control.
ACKNOWLEDGEMENT AND WAIVER
By proceeding with our services, you acknowledge that you:
- are medically fit to participate in any programs or treatments we recommend;
- accept full responsibility for your own health;
- have consulted a medical professional if you have knowledge of any pre-existing medical conditions, and will abide by their instructions as appropriate;
- will consult a medical professional promptly if you become aware of any medical conditions, whether pre-existing or obtained following provision of the services; and
- are solely responsible for implementing any strategies suggested as part of the services and will do so in a safe manner.
FEES AND PAYMENTS
Our fee for the above services and deliverables is outlined below:
Initial consultation | up to 60 minutes | $300
First follow-up or extended consultation | up to 45 minutes | $220
Standard follow-up consultation | up to 30 minutes | $150
Mini follow-up consultation | 10 minutes | $60
Script or referral letter | $15
All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). Service and product prices may change at any time without advance notice to you. Purchases will be charged at the price in force at the time your order is validated.
We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to you, or to a third party, for any modification, price change, suspension or discontinuance of the product or service.
We offer the option to pay for our products and/or services by credit card, PayPal or direct deposit. Consultation fees are payable in full at least 24 hours prior to your consultation. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to our products or services.
We retain ownership of all intellectual property rights (including moral rights) in the materials we may use or provide to you in the course of delivering the services. These materials are provided to you under a single-use licence for your individual purposes, and are not to be used for commercial services or shared with others.
CREDIT FOR SERVICES
We retain the right to reference the services we have provided to you (including your name and any photos you may provide) on our website, social media and any other media for recognition or professional advancement purposes. We will anonymise any case studies, feedback or testimonials, and not disclose any of your sensitive or personal information, on your request.
Wherever applicable, you agree to credit us with provision of the services wherever reference to them may appear.
You agree not to provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following provision of the services without first reaching out to us to resolve any dissatisfaction.
CANCELLATIONS AND REFUNDS
We reserve the right to postpone or cancel your consultation, or reschedule it at a mutually convenient time, for any reason. If the any part of the services has been cancelled by us and not rescheduled, we will refund the fees paid for the cancelled portion. Except as noted below, refunds will not be offered under any other circumstances, including where the products or services do not result in an anticipated outcome.
If you need to cancel or reschedule, please notify us via email at email@example.com at least 24 hours prior to your consultation. We cannot guarantee that we will be able to reschedule the services if the required notice is not provided.
The services are reserved for you personally, and so a cancellation fee will apply if you fail to provide us with at least 24 hours’ notice that you will not be able to attend your appointment.
Where you provide us with less than 24 hours’ notice, this will result in a charge equal to 50% of the total fees owed. No-shows will be charged 100% of the total fees owed, and may be prevented from booking our services in future. We reserve the right to utilise the services of a debt collection agency where appropriate, and you acknowledge that any associated fees will be your responsibility to repay.
Where a Force Majeure event (such as COVID-19 related restrictions) necessitates that any part of our services be cancelled or postponed, you acknowledge that we will not be responsible for any loss or damage incurred as a result. We will work with you to determine appropriate next steps in terms of rescheduling your consultation, such as providing a partial credit.
INFORMATION AND ADVICE
During our consultations, we may provide you with information that relates to your health, including providing you with a tailored plan aimed at improving your health and wellbeing. However, you acknowledge that this information is of a general nature only, and is not intended to constitute or replace professional advice for your specific situation.
We are not able to provide any diagnoses, we do not purport to be medical practitioners and we cannot be held liable for any reliance on the information we provide. We also do not accept responsibility for determining whether our services are appropriate for you.